Quality Assurance That Covers 100% of Your Calls

Traditional QA reaches whatever handful of calls a supervisor has time to listen to. Uspeech scores every recording against the same evaluation form your team already uses, then rolls the results into one report - so coaching decisions come from your whole call volume instead of a sample.

Every call scored

Each conversation is evaluated criterion by criterion against your rubric, with a justification and the transcript quote that supports it. Critical errors fail the call automatically.

Scores arrive with the calls

Turn on automatic analysis and recordings are scored shortly after they land - continuously, in the background. Nobody has to remember to press Analyze.

One report for the operation

Compliance trend, criterion scorecard, contact reasons, day versus night shift and per-agent performance across every analyzed call - exportable as a client-ready PDF.

Built for sensitive recordings

Call audio is encrypted, isolated per team and deleted on the schedule you set. Recordings can be transcribed on Uspeech infrastructure instead of a third-party speech service.

From recording to QA report, without a reviewer in the loop

Upload recordings by hand or push them through the API. Uspeech transcribes them, scores them against your rubric and aggregates the results on its own. Supervisors open a report instead of a queue.

  • Every call scored against your rubric, with the evidence attached.
  • One dashboard for compliance, contact reasons, shifts and agents.
  • New recordings are analyzed automatically as they arrive.
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Evidence behind every score

A score you can't explain is a score you can't coach with

  • Per-criterion scores with the reasoning the model applied
  • The customer's or agent's own words quoted as support
  • Every quote links to that moment in the transcript
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Capacity that doesn't depend on headcount

Adding calls doesn't add reviewers. Recordings are scored as they arrive, in parallel, around the clock - an operation putting thousands of hours a month through Uspeech runs on the same supervisor headcount as one putting through fifty.

Call Center Pricing
  • Bulk upload, or push recordings from your dialer through the REST API
  • Results merge into one running report, not batch-by-batch bookkeeping
  • Agent, shift and campaign breakdowns across the whole volume
Research analytics, in the same workspace

Research analytics, in the same workspace

The same engine analyzes user interviews, focus groups and open-ended survey responses, with Jobs to Be Done, Forces of Progress and automated coding built in.

Explore Research Analytics

Put every call through QA, not just a sample

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Score your call center conversations against your own rubric, automatically as recordings arrive, and read the whole operation in one report.