Every call scored, every score explained
Uspeech evaluates your recordings against your own COPC-style rubric - criterion by criterion, with the transcript quote behind each score - and aggregates the results into a single QA report over your entire operation.
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Everything a QA program needs,
from upload to board report
Transcription, scoring, coaching signals and a cross-call report.
Run it over a batch of recordings, or leave it on and let it score the day's calls as they arrive.
COPC Evaluation
Score calls against weighted rubrics with criterion-by-criterion assessment, critical error detection, and automated pass/fail determination
Evaluation Rubrics
Bring the evaluation form your supervisors already use. Weighted criteria, sections and critical-error flags, imported from CSV or built in the visual editor
Critical Error Detection
Flag non-negotiable requirements like identity verification or compliance disclosures. A single critical failure automatically scores the call at 0%
Calls Analysis
Beyond the score - contact reason, sentiment, agent mistakes, missing protocol steps and whether the call achieved its goal
Scoring as Calls Arrive
Leave automatic analysis on and each recording is scored shortly after it lands. No queue to work through and no one pressing Analyze
Call Center Report
One dashboard over every analyzed call - compliance trend, criterion scorecard, contact reasons, day versus night shift and per-agent performance, exportable as a client-ready PDF
Volume Without Headcount
Thousands of hours of calls a month, scored with nobody in the loop. Send recordings in bulk or push them straight from your dialer through the REST API
Security & Retention
Encrypted and isolated per team, deleted on the schedule you set, with the option to keep audio away from third-party speech recognition
Structured scoring with full transparency
Every call receives a detailed criterion-by-criterion evaluation with AI-generated justifications and direct transcript quotes. Scores are color-coded and aggregated into dashboards, so a drifting criterion shows up before it becomes a quarterly problem.
- Per-criterion scores with justifications and supporting quotes from transcripts
- Critical error detection that auto-fails calls on non-negotiable criteria
- Aggregate dashboards with average scores, passing rates and criterion breakdowns
Capacity that scales with call volume, not with your QA team
Adding calls doesn't add reviewers. Recordings are scored as they arrive, in parallel, around the clock - an operation putting thousands of hours a month through Uspeech runs on the same supervisor headcount as one putting through fifty.
- Thousands of hours of calls per month, scored with nobody in the loop
- Send recordings in bulk, or push them from your dialer or recorder through the REST API
- Results merge into one running report instead of batch-by-batch bookkeeping
- Agent, shift and campaign breakdowns across the whole volume rather than a sample
Security that matches what a call recording is
A recording is biometric personal data and your customers' own words. Uspeech treats it that way - encrypted, isolated per team, deleted on your schedule, and, when you need it, never handed to a third-party speech service.
- Encrypted in transit and at rest, with each team's data isolated from every other
- Set a retention window and recordings are deleted automatically when it expires - permanently, and with an audit record
- Optional private transcription keeps audio on Uspeech infrastructure instead of a third-party speech service
- Analysis runs on models under enterprise terms that forbid training on your data; fully private analysis, with the language model on that same infrastructure, is in development
From call recordings to quality scores
in three steps
Import your
evaluation rubric
Bring the evaluation form your supervisors already score against. Define weighted criteria, sections and critical-error flags in the visual editor, or import the whole thing from a CSV.
Turn on automatic
scoring
Pick the analyses that should run on every new call and select your rubric. From then on, recordings are transcribed and scored on arrival - by hand, in bulk or straight from your dialer through the API.
Read the report,
coach the agents
Open the Call Center Report for compliance trend, criterion scorecard, contact reasons and per-agent performance. Sort by compliance to see who to coach first, then export the whole thing as a PDF.
Put every call through QA, not just a sample
Sign up for freeScore your call center conversations against your own rubric, automatically as recordings arrive, and read the whole operation in one report.